Refund and Returns Policy for Ecosora

At Ecosora, we want you to be completely satisfied with your purchase. If you are not happy with your product, we are here to help. Please review our Refund and Returns Policy below:

1. Returns

• Eligibility for Returns: You can return your item within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Items marked as final sale
• Customized or personalized products

3. Refunds

• Processing of Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition or with missing parts for reasons not due to our error).

4. Exchanges

If you need to exchange an item for a different size or color, please send us an email at [email protected]. We will process the exchange once the original item is received and inspected.

5. Shipping Costs

• Return Shipping: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Damaged or Defective Items: If your item arrives damaged or defective, we will cover the cost of return shipping. Please contact us immediately to resolve the issue.

6. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Contact Us

For any questions regarding our Refund and Returns Policy, feel free to contact us:

Phone: 916-316-4573

Address: 4962 Pearl Street,Sacramento,California,United States.

Email: [email protected]

We appreciate your trust in Ecosora and strive to provide the best possible shopping experience!